Know what running your product will take
Products break after launch when nobody owns hosting, updates and monitoring. A short call maps what needs looking after and what it costs.
- A free first call with a senior engineer
- A clear list of what we would look after
- No obligation, NDA on request
- Scope, response times and monthly cost in one place
Get a free support plan
Tell us where to send it. After a short call, you get a written plan of what we would monitor, update and fix, with a monthly cost.
Thanks, we have your details. We will email you within one working day to set up the call and send your blueprint.
Managed Services, done properly
- 01
Predictable monthly pricing
One monthly fee covers the agreed maintenance and support work, so your technology budget stays steady.
- 02
Monitoring that catches issues first
We watch uptime, errors and performance, and fix problems before most users notice them.
- 03
Steady feature delivery
Beyond keeping the lights on, part of your plan goes to new features and improvements every month.
- 04
Support in your hours
The engineers who know your product work your business hours, UK, US or India, and answer in your channels.
What do managed software services include?
Managed services means SynthWeb runs your software after launch for a fixed monthly fee. That covers maintenance, cloud operations, monitoring, security patching and new features, with support in UK, US or India business hours.
Maintenance and bug fixes
Fixes, upgrades and dependency updates are handled on a schedule, so small problems do not grow into outages.
What this includes- Bug fixes
- Dependency and framework updates
- Regular release schedule
Cloud operations
We manage your AWS environments, costs and deployments, so your infrastructure does not depend on one person.
What this includes- Environment management
- Deployment and rollback
- Cost reviews
Monitoring and alerting
We track uptime, errors and performance, and escalate clearly when something needs attention.
What this includes- Uptime checks
- Error and performance tracking
- Clear escalation path
Security patching and backups
Regular patches, tested backups and recovery plans keep your data safe and your product recoverable.
What this includes- Security updates
- Tested backups
- Recovery plan
Performance tuning
We speed up pages, queries and APIs as usage grows.
What this includes- Slow query fixes
- Caching and load handling
- Page speed work
Feature delivery
A monthly allowance of new work, planned with you, so the product keeps improving.
What this includes- Monthly hour allowance
- Planned with you
- Monthly report
Managed Services pricing
A predictable monthly fee to keep your product running, secure and improving.
Essential
Keep a stable product healthy
- Bug fixes and dependency updates
- Uptime monitoring and alerts
- Security patching
- Tested backups
- About 8 hours of work a month
- Support in your business hours
Business
Run and improve a growing product
- Everything in Essential
- Cloud operations on AWS
- Performance tuning
- About 24 hours of work a month
- Monthly report and planning call
- Faster response times
Premium
Priority care for a critical product
- Everything in Business
- About 60 hours of work a month
- Priority response commitment
- Out-of-hours cover options
- Quarterly architecture and security review
- Named engineer who knows your product
Billed monthly in USD, GBP or EUR. Taxes extra. Cancel with 30 days’ notice.
Need something different?
Several products, strict uptime needs or a product we did not build? We will review it and quote a plan.
What clients say about working with SynthWeb
“From the very beginning, they understood my vision and worked closely with me to bring it to life.”
“They understood the stakes of working on a live product.”
“…the final product exceeded expectations.”
“A well experienced agency in web app development.”
“SynthWeb offers a unique blend of startup agility and strong technical mentorship.”
“They understood the product concept, they didnt need hand-holding through every decision…”
“…their team exhibited exceptional professionalism and deep domain knowledge pertinent to travel.”
“…nothing short of exceptional.”
“We were impressed with their work culture.”
“They communicate effectively, follow an agile process, and are flexible with adjustments…”
“Synthweb has been a reliable and efficient partner.”
“Communication was smooth throughout the entire project…”
“Best tech consultancy in Guwahati! The team at Synthweb is knowledgeable, innovative, and truly committed to their clients’ growth.”
“Synthweb has been an outstanding experience. They’ve consistently handled all our software-related queries and development needs with professionalism, precision, and a problem-solving mindset.”
“Great team and great expertise in what they provide… Have got my ERP done with AI integration, had really been an efficient solution.”
“SynthWeb built our e-commerce website with a sleek design and smooth functionality. The user experience is fantastic, and the backend is easy to manage.”
“I had a fantastic experience working with SynthWeb! Their team is skilled, professional, and dedicated to bringing ideas to life.”
“Great experience working with Synthweb. Skilled and professional team with excellent behavior. Highly recommended!”
“SynthWeb have been our digital partner for the past few years, and we are very pleased with the online positioning they have provided for our company.”
“The company is great in consultation when it comes to take your business online. Their experienced team has helped my brother’s business grow significantly.”
Managed services FAQs
Common questions about software managed services from SynthWeb.
What are managed services for software?
Managed services means a team takes responsibility for running your product after launch. That covers maintenance, cloud operations, monitoring, security updates and improvements, for a regular monthly fee.
How much do managed services cost?
Plans start from $750 a month (₹30,000) for maintenance, monitoring, patching and backups. Business starts from $1,800 (₹75,000) and Premium from $3,800 (₹1.6 lakh).
Can you manage a product that you did not build?
Yes. We review the code and infrastructure first, then agree a plan and fix urgent risks.
What is covered in the monthly fee?
Bug fixes, dependency updates, uptime monitoring, security patching and backups. Higher plans add cloud operations on AWS, performance tuning and a monthly allowance of new feature work.
Do you offer round-the-clock support?
Support runs in your business hours by default, UK, US or India. Out-of-hours cover can be added, and is an option on the Premium plan.
How does feature work fit into the plan?
Each plan includes a monthly allowance of hours. We plan how to use them with you, between fixes and new work.
Can I cancel?
Yes, with 30 days’ notice.
How will I know what you did each month?
Business and Premium plans include a monthly report and planning call.
